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How mast365 Handles Your Personal Data

This page sets out how mast365 collects, uses, and stores your personal data when you access the platform from Pakistan or any eligible region.

Data You ControlCookie SettingsAccount SecurityContact RightsLocal Payment Privacy
mast365 How mast365 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Data security at mast365 covers your account credentials, payment wallet references for JazzCash, Easypaisa, and Raast, and your session activity on the platform. We use encryption in transit and at rest to keep your details protected. Our cookie use is limited to what keeps your session active and helps us understand platform usage in aggregate — nothing passed to ad networks. You control marketing preferences directly from your account settings page, and if your account is closed, we retain only what applicable law requires and nothing beyond that.

Encrypted Data Storage

Account data, including payment identifiers for JazzCash, Easypaisa, and Raast, is stored with encryption. Your payment details are not used for any purpose outside of processing your transactions.

Cookie Use

We use session and analytics cookies only. Session cookies keep you logged in across pages; analytics cookies improve platform performance in aggregate. Non-essential cookies can be disabled in your browser settings.

Account Security

Your account uses password authentication and OTP verification on login from unrecognised devices. If you notice unexpected access, head to the account security section or contact support without delay.

Data Retention

We keep your account data while your account is open and for any period required by applicable law after closure. You can request a summary of what we hold through our support channel.

REACH OUR TEAM

Contact Us About This Policy

If you have a question about this privacy policy or want to act on your rights — requesting your data, asking for corrections, or raising a concern about how we have handled your data — our support team handles these requests directly. You can reach us through the live chat in your account dashboard or by email. For account-specific queries, have your registered phone number or payment wallet detail ready so we can verify your identity quickly before processing the request.

Email Support Send a data access or deletion request to our support email. We handle privacy-related emails, including data correction queries, and respond within a reasonable timeframe.
Live Chat Open the chat window from your account dashboard to raise a privacy concern directly. We can confirm what data is held under your account and walk you through the request process.
Account Settings Marketing communication preferences and some data fields can be adjusted directly inside your account settings page, without having to contact support for every small update.

Your Privacy Questions, Answered

These are the questions we hear most often about this privacy policy — covering what data we collect, how long we keep it, and how you can act on your rights. If you use JazzCash, Easypaisa, or Raast to fund your account, your payment identifiers are treated as sensitive data and handled with the same care as your login credentials. We take data requests seriously and respond through our support channels. For anything not covered below, reach the team via live chat or email from your account page.

We collect your name, email, phone number, and payment identifiers such as your JazzCash mobile number, Easypaisa account, or Raast ID. Device and session data is also logged automatically during use.

We share data only where required to process your transactions or meet legal obligations. We do not sell your personal data to marketing companies or to any unrelated third parties.

Active account data is held while your account is open. After closure, we retain records for the period required by applicable financial and legal regulations in your jurisdiction.

Yes. Contact our support team via email or live chat with your account details. We will confirm what data we hold under your account and provide it within a reasonable period.

Some fields — like phone number or payment wallet — can be updated directly in your account settings. For other changes, contact support with verification of the corrected details.

We run session cookies to keep you logged in and analytics cookies to improve platform performance. You can disable non-essential cookies from your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.