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Understand What Applies to Your Account

Using mast365 means you agree to the terms set out here — covering account conditions, data handling, payment use via JazzCash, Easypaisa, and Raast, and your rights as a registered account holder.

Account ConditionsPrivacy and DataJazzCash & Easypaisa PolicyRaast Payment TermsJurisdiction Notice
mast365 Understand What Applies to Your Account
HOW WE HANDLE IT

Data, Security and Account Integrity

Your account data is handled with a clear retention policy — we keep what we need to verify transactions and comply with applicable rules, and no more. Payment details you use through JazzCash, Easypaisa, or Raast are not stored beyond the scope of the transaction record. You can request a copy of the data we hold or ask for corrections through the account portal.

Data Retention

We keep account and transaction records for the period required under applicable law. You can request a summary of what we hold at any time via the portal.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to improve the mobile experience. You can adjust cookie preferences from the site footer.

Account Security

Login is protected by OTP verification to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support.

Policy Change Requests

To request a data correction, deletion, or consent withdrawal, submit the request through Account Settings. We process and confirm each request in writing.

REACH OUR TEAM

Contact Us About Legal or Policy Matters

If you have a question about how our terms apply to your account, a JazzCash deposit dispute, or a data request, our support team handles it directly. Use the channel that works fastest for you — live chat is the quickest route for account-specific questions.

Live Chat Open the chat widget from any page on the site. Give your account ID and the policy area your question covers — responses are in English.
Email Support Send your legal or data query to the support address in your account portal. Include your registered mobile number for faster verification.
Account Portal Log in and go to Account Settings to submit a formal policy request, update consent choices, or flag a payment dispute tied to your wallet.

Common Legal and Account Policy Questions

These are the questions we get most often about our terms, data practices, and account rights. If your question is not here, use live chat or the account portal to get a direct answer.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using the platform is lawful where you are located.

We collect the details you provide at registration — name, mobile number, and any payment method information. Wallet details for JazzCash, Easypaisa, or Raast are used only to process transactions.

Log in, go to Account Settings, and submit a data access request. We confirm receipt and provide your data summary within the timeframe set by applicable rules.

Yes. Submit a deletion request through the account portal. Note that transaction records required for legal compliance may be retained for the minimum period the law requires.

Balances are held pending a verification review. Once the review is complete, eligible balances are returned to the JazzCash, Easypaisa, or Raast wallet linked to your account.

We post updates in the account portal with an effective date clearly stated. Continuing to use your account after that date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.